Job Description

Do you have a passion for helping customers and are looking for new challenges and a chance to work with a growing SAAS company?  We are seeking a Customer Success Manager to add to our Customer Success team to help out customers grow with the platform.

What we offer: a collaborative comfortable work environment where you will be a valuable asset to our team. Great perks, stocked kitchen, monthly company outings, and more.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

You will be an important part of on-boarding new customers, helping them use Symplify in the best possible way. Guide them in integration, educate users and develop them to be power users of Symplify.  

• You need to be sensitive to sales signals and customer needs. 
• You will at times be onsite with customers as a consultant and excel with your expertise in Integrations and Marketing Automation and triggered flows. This with Symplify’s channels and features in focus. 
• You will help our customers with solutions to their problems, drive start-ups of new customers, trainings, workshops and act as project manager. 
• You will also act as a second-line support when an issue goes unresolved from first-line.
• You need to have experience in integrations with API and a broad knowledge in technical aspects customers might have.  

Job Requirements

Essential Education, Skills, and Experience:

• Positive attitude, hardworking, and self-motivated individual who works well in a team environment and enjoys the benefits of a growing company
• An honest and genuine approach to helping customers
• Ability to communicate professionally (written and verbal) in fluent English
• at least 3 years' work experience in IT and have a great understanding of API connections and system integrations from the customer or consultant side.
• experience in sharing your knowledge at workshops, trainings and other contexts to spread knowledge, both internally and externally
• project management experience as this is required for start-up of new customers where the complexity can be great.
• Ability to multi-task and adapt to a fast-paced environment
• Fluent English verbal and written business skills a must

Preferred but not required:

• Previous experience with a CRM and Microsoft Office products (Excel, word, etc...) or Google Docs
• Bachelor’s Degree
• Experience with SaaS-based solutions

Please include your cover letter